Ensuring Access to Front Door Services

Project Goal: 

This project was designed to help make accessing services through the Office for People with Developmental Disabilities (OPWDD) more accessible for people from different cultures and whose primary language may not be English. 

Project Summary: 

The Front Door is the way the Office for People with Developmental Disabilities (OPWDD) connects people with developmental disabilities to the services they want and need. In partnership with Titanium Linx,  OPWDD will evaluate informational materials about the Front Door and work to make those materials more more accessible for people from different cultures and whose primary language may not be English. This project focuses specifically on making materials more accessible for Spanish-speakers and for Chinese-American families.

To ensure this review includes the feedback from both Spanish-speaking and for Chinese-American families, OPWDD will subcontract with Community-Based Organizations (CBOs) who serve these communities to gather input. 

After the feedback and evaluation has taken place, OPWDD will use that input to modify existing Front Door informational materials and/or develop new materials. 

Key Activities: 

  • Subcontract with at two Community-Based Organizations (CBOs); one that serves people with disabilities and their families who are Spanish-speaking and one that serves people with disabilities and their families from the Chinese-American community.
  • Engage the CBOs to review current OPWDD Front Door informational materials for cultural and linguistic competence.
  • Modify existing Front Door informational materials and/or develop new materials that are culturally and linguistically competent for Spanish-speakers and Chinese-Americans in order to increase their access to the Front Door.
  • Create a dissemination plan to ensure the new and modified materials reach the intended populations.
  • Evaluate the project through short-term and long-term assessments.

Total Funding: $400,000

Project Length: 2 years

Project Start: January 1, 2021

Geographic Reach:  Statewide

Current Status: Complete